Shop Policies

 

  • All orders are final!
  • If you are located in Vancouver, BC and would like to arrange local pickup, please feel free to contact me!
  • I am not responsible for any duties/customs/tariffs on orders. Please take this into consideration when purchasing. 
  • If you need an address change, please email me with your order number and new address before your order ships.
  • I am not responsible for lost or damaged mail. Once I ship out your order, I am no longer responsible for your package. In the event a package gets lost, please note that I cannot guarantee a refund or replacement. 
  • In case your order failed to deliver to an invalid address: if it was a typo on my end, I'll cover the extra shipping to send it back when it gets returned to me. If it was not an error on my end (such as the address provided was incorrect or it was not claimed at the post office before it was returned to me), you can choose between paying the extra shipping for me to send it back to you, or a refund excluding the shipping cost. 
  • If you place an order with a mix of in-stock and preorder items, your order will not ship until your preorder item(s) arrive.
  • Preorders
    • Items need to be funded before they can be sent into production.
    • Preorder periods are limited to two weeks (rounded to the second Sunday).
    • There will be unlimited preorder slots for the first few days, at which point I will start limiting slots to ensure that there are enough A-grades. 
    • Once the preorders have been successfully funded, they will be sent into production which can take 1-3 months to produce. This depends on the number and the intricacy of the design.
    • The pins then arrive to me and I have to quality control and grade the pins to ensure that I am providing you with a high quality product.
    • When the pins have been graded and prepped, the preorder pins will be mailed out and in-stock availability will be updated.  
    • If for any reason a preorder item cannot be produced, you will receive a full refund for your order